| Sr. No |
Dimension |
Authors |
Description |
| 1 |
User Focus |
Anderson et al (2012) |
Satisfy immediate needs of users, Good relations to users as motive |
| 2 |
Efficient Supply |
Anderson et al (2012), Karunasena & Deng (2012) |
Businesslike operations, High productivity |
| 3 |
Quality services |
Karunasena and Deng (2012) |
Provide accurate, timely, relevant and precise information and services to customer. |
| 4 |
Equity |
Pandey et al. (2016) |
There should be no discrimination on the basis of gender, religion, race and every one should be treat equally |
| 5 |
Performance |
Thomson et al. (2014) |
customer satisfaction is the key measure of Performance evaluation. |
| 6 |
Accessibility |
Thomson et al. (2014) |
User should have access to required information and services |
| 7 |
Accountability |
Thomson et al. (2014), Eijck and Lindemann (2014) |
Accountability towards society in general, Public insight and transparency |
| 8 |
Individual Rights |
Pandey et al. (2016) |
Protect individual rights. |
| 9 |
Co-Governance |
Badia et al. (2014) |
Citizen participation, Citizen involment as co producer |
| 10 |
Openness |
Karunasena and Deng (2012) |
All information should be easily assessable and open to general public. |
| 11 |
Transparency |
Van der Wal, (2014) |
All official matters should be transparent and available for accountability |
| 12 |
Lean Thinking |
Jaaron and Backhouse (2010) |
Flexible Response, Integration, Continuous Improvement, Knowledge Driven activities. |
| 13 |
Sustainability/ Ecological |
Karunasena and Deng (2012), Bogle and Seaman, (2010), Wang and Christensen, 2015 |
Recycle/ Reuse, Energy efficiency, Energy Saving, Air Quality, Greener environment |
| 14 |
Quality of life |
Cresswell and Sayogo (2012) |
impacts on individual and household health, security, satisfaction, and general well-being. |
| 15 |
Innovative |
Taebi et al. 2014 |
R&D Support, Institutional structure and barriers, Innovation support |
| 16 |
Social value |
Cresswell and Sayogo (2012), Wang and Christensen, 2015 |
Health, Education, Family, Culture, Crime |
| 17 |
Political Astuteness |
Hartley et al. 2015 |
Valuable set of capabilities, skills, knowledge, and judgment to officiate public duties. |
| 18 |
Political |
Cresswell and Sayogo (2012), Wang and Christensen, 2015 |
influence on public bodies, action or policy, role in political affairs, influence in political parties, prospect of future public office. |
| 19 |
Budget Keeping/ Financial |
Anderson et al (2012), Cresswell and Sayogo (2012), Wang and Christensen, 2015 |
Having economic awareness, Stay within budget as motive |
| 20 |
Rule abidance |
Anderson et al (2012) |
Due process, Being loyal to rules |
| 21 |
Balancing Interest |
Anderson et al (2012) |
Political loyalty, being able to interpret political climate, Make networks |
| 22 |
Professionalism |
Anderson et al (2012) |
Employees should have Professional commitment and Independent professional standards |
| 23 |
Collaboration |
Eijck and Lindemann, (2014), Page et al. (2015), Prebble (2015), Morse (2010) |
Make Collaboration inside and outside organization to achieve desired goals. |
| 24 |
Expertise |
Van der Wal (2014) |
A public official should be sufficient expertise in domain knowledge and management skills. |
| 25 |
Lawfulness |
Van der Wal (2014) |
A public official should be efficient and effectiveness, righteousness, lawfulness and ready to accountability. |
