|
Organizational Learning |
Knowledge Management |
Operational Performance |
Financial Performance |
Newly learned information about business fields in the last three years |
,808 |
|
|
|
Business performance has been influenced by newly acquired information over the last three years |
,799 |
|
|
|
Acquired critical capabilities of employees over the last three years |
,783 |
|
|
|
Our business is a learning organization. |
,689 |
|
|
|
Processes that allow to exchange information with business partners |
|
,884 |
|
|
Processes that can learn about business partners |
|
,875 |
|
|
Processes that will transform competitive thinking into action plans |
|
,789 |
|
|
Processes to integrate different kinds of information and resources |
|
,727 |
|
|
Customer satisfaction |
|
|
,847 |
|
Service quality |
|
|
,811 |
|
Employee productivity |
|
|
,754 |
|
Job satisfaction |
|
|
,747 |
|
Product quality |
|
|
,706 |
|
Innovation |
|
|
,659 |
|
Increase in sales |
|
|
|
,870 |
Increase in profitability |
|
|
|
,827 |
Market share |
|
|
|
,785 |
Eigen Values |
1,163 |
1,476 |
6,519 |
2,041 |
Variance Explained |
15,79548 |
16,40745 |
21,18283 |
16,60772 |