Market Research of Education’s Quality in the University as indicator of Human Well-being
Table 2:
| Rating factors /Quality criteria | Rating of importance Rn | Rating of expectation En | Rating of perception Pn | Quality coefficient Qn |
| Tangibility | 4.15 | 4.40 | 3.95 | -0.45 |
| Reliability | 4.13 | 4.18 | 3.72 | -0.35 |
| Reactivity of staff | 3.85 | 3.92 | 3.80 | -0.50 |
| Staff competence | 4.23 | 4.30 | 3.63 | -0.70 |
| Empathy | 3.74 | 3.64 | 3.14 | -0.50 |
| Global rating | 4.02 | 4.09 | 3.64 | -0.50 |