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Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Table 1:

1 2 3 4 5
1. PCSA 0.586
2. PCEA 0.167 0.582
3. PVSA 0.138 0.474 0.767
4. PVEA 0.044 0.316 0.599 0.691
5.SATCOM 0.234 -0.033 -0.242 -0.163 0.767
Note: Diagonals are the square root of the AVE; the off-diagonals are the correlations.
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