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Service Quality and Customer Loyalty Among Foreign Users of Malaysian Telecommunication Services

Table 4: Hypotheses testing – bootstrapping

Hypotheses Beta, β Standard Deviation TValue PValues Decision R2 Q2
Accessibility ->Customer Loyalty 0.331 0.05 6.661 0 Accepted 0.560 0.500
Reliability -> Customer Loyalty 0.289 0.054 5.324 0 Accepted
Communication -> Customer Loyalty 0.243 0.062 3.900 0 Accepted
Security ->Customer Loyalty -0.012 0.038 0.309 0.758 Rejected
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