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Displaying 10 articles of 14386 total result(s).

Original Article

Factors Influencing Job Dissatisfaction and Turnover Intention Among Contact Centre Agents

Nasra Abdullahian
,
Syukrina Alini Mat Ali
,
Sri Fatiany Abdul Kader Jailani
,
Noor’ain Mohamad Yunus
,
Muhammad Hafiz Abdul Rashid
,
Nor Diyana Mohammed Shobri

Keywords: Contact centre, job dissatisfaction, supervision, salary, turnover ıntention, work conditions

Article no: 66

Pages 812-823

Doi: 10.15405/epsbs.2024.05.66

>View as HTML >Abstract >Download PDF
Original Article

The Relationship Between Remote Meeting Platform Quality Dimensions and Employee Engagement

Mohd Razak Noor Aini
ORCiD ,
Azrilaffizi Azman
ORCiD ,
Nurul Ain Fatizah Rahim
ORCiD ,
Salina Noranee
ORCiD ,
Shereen Noranee
ORCiD

Keywords: Employee engagement, efficiency, fulfilment, privacy, remote meeting, system availability

Article no: 45

Pages 542-552

Doi: 10.15405/epsbs.2024.05.45

>View as HTML >Abstract >Download PDF

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