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Displaying 2 articles of 2 total result(s).
Original Article

The Effect of Online Touchpoints on Utility Customers’ Experience

Nurshahirah Abd Majid
ORCiD ,
Nor Hazlin Nor Asshidin
ORCiD ,
Elinda Esa
ORCiD ,
Khairul Nizam Surbaini
ORCiD ,
Abdul Rahman Zahari
ORCiD ,
Azmer Ezwan Abdullah
,
Siti Farahhani Ismail
,
Muhammad Asyraaf Maarop

Keywords: Online touch points, customer experience, utility industry, Malaysia

Article no: 47

Pages 531-541

Doi: 10.15405/epfe.23081.47

>View as HTML >Abstract >Download PDF
Original Article

Does National Culture Diversity Impact Corporate Water Performance?

Inaliah Mohd Ali
ORCiD ,
Norhayati Mat Husin
ORCiD ,
Bakhtiar Alrazi
ORCiD ,
Noorlin Mohd Ali
ORCiD

Keywords: Corporate water performance, electric utility industry, national culture, institutional governance systems theory

Article no: 3

Pages 20-34

Doi: 10.15405/epfe.23081.3

>View as HTML >Abstract >Download PDF

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