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Displaying 8 articles of 8 total result(s).
Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

The COVID-19 Pandemic Effect on Risk and Return of Malaysian Tourism Industry

See-Nie Lee
,
Chuie-Hong Tan
,
Sin-Ban Ho
ORCiD

Keywords: COVID-19 pandemic, risks and returns of tourism industry, stringency index in government response

Article no: 83

Pages 1012-1031

Doi: 10.15405/epsbs.2024.05.83

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Original Article

Economic Trends Of Development Of Regional Tourism (In Terms Of Volgograd Region)

Dmitriy Semikin
,
Yulia Semikina
,
Evgenia Gulyaeva
,
Irina Kulagina

Keywords: Barrier-free environment, domestic and inbound tourism, regional tourism image, social and economic trends, tourism industry

Article no: 94

Pages 822-829

Doi: 10.15405/epsbs.2020.12.04.94

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Original Article

Professional Competencies In Territorial Tourism Industry In The Context Of Viral Risks

Natalia Bitter
,
Aleksandr Dunets
,
Natalia Bespalova
,
Nina Gubina
,
Olga Frolova

Keywords: Professional competence, tourism industry, viral risks

Article no: 65

Pages 522-531

Doi: 10.15405/epsbs.2021.12.65

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Original Article

Development Of Competitive In The Tourism Industry Based On Integrated Logistics

O. D. Kol*
,
N. Zigern-Korn

Keywords: Competitive advantages, integrated logistics, megaproject “Belt and Road Initiative”, tourism industry

Article no: 91

Pages 748-755

Doi: 10.15405/epsbs.2019.12.05.91

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Original Article

Servant Leadership and Authentic Leadership on Hotel Front Liner Service Recovery Performance

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service leadership, authentic leadership, service recovery performance, hotel front liners, tourism industry

Article no: 64

Pages 710-719

Doi: 10.15405/epfe.23081.64

>View as HTML >Abstract >Download PDF

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