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Displaying 10 articles of 266 total result(s).

Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

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Original Article

Missionary Work In Don Host Oblast In Second Half Of 19th Century

Alla Valerievna Shadrina
,
Andrey Alexandrovich Mekushkin
,
Natalya Alekseevna Balyuk
,
Alexey Valerievich Avdeev

Keywords: Don Cossack Host Region, directions of missionary service, Don Kalmyks, legislation on religious associations of the Russian Federation, Old Believers, Rostov region

Article no: 125

Pages 976-983

Doi: 10.15405/epsbs.2022.12.125

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Original Article

Investigating Speaking Anxiety Among Pre-Service ESL Teachers in Oral Presentation

Ayu Rita Mohamad
,
Wan Farah Wani Wan Fakhruddin
ORCiD ,
Nurhasmiza Abu Hassan Sazalli
ORCiD

Keywords: Language Learning Anxiety, speaking anxiety, pre-service teacher education , oral presentation

Article no: 38

Pages 424-434

Doi: 10.15405/epes.23097.38

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Original Article

Customer Satisfaction Towards Communication Skills Of The Franchise Restaurant Frontliners

Suhaini Muda
,
Sabrina Mohd Rashid

Keywords: Customer satisfaction, communication skill, frontline staff, franchise restaurant, service quality

Article no: 30

Pages 223-230

Doi: 10.15405/epsbs.2021.06.02.30

>View as HTML >Abstract >Download PDF

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