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Displaying 10 articles of 19 total result(s).

Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

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Original Article

Individual Planning As The Application Of The Recovery Concept For Homeless People

Kateřina Glumbíková
,
Barbora Gřundělová
,
Zuzana Stanková
,
Marek Mikulec

Keywords: Individual planning, shelter, homelessness, recovery

Article no: 56

Pages 585-593

Doi: 10.15405/epsbs.2019.01.56

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Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

Cognitive Training Technology In System Of Psycho-Corrective Work With Ihd Patients

A. Solodukhin
,
M. Yanitskiy
,
A. Seryy
,
O. Trubnikova
,
O. Barbarash

Keywords: Cognitive recovery technologies, ischaemic heart disease, cognitive training, rehabilitation training

Article no: 129

Pages 1055-1062

Doi: 10.15405/epsbs.2018.12.129

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Original Article

The Roles Of Supportive Management On Service Recovery Performance Among Hotel Employees

Nuraina Nadiah Rosli
,
Siti Rohaida Mohamed Zainal
,
Rosmelisa Yusof

Keywords: Supportive management, service recovery performance.

Article no: 60

Pages 679-685

Doi: 10.15405/epsbs.2020.10.60

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