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Displaying 10 articles of 422 total result(s).

Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

TQM - Adaptation For Russian Business

Mikhail Andreevich Surzhikov
,
Tatiana Alekseyevna Saltanova
,
Elvira Alexandrovna Chlysheva
,
Irina Alexandrovna Mitina

Keywords: Overall quality management: approaches, tools, indicators

Article no: 328

Pages 2451-2458

Doi: 10.15405/epsbs.2021.05.328

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Original Article

Factors Of Innovative Development Of Regions In The Concept Of Quality Economics

Vladimir Okrepilov
,
Natalya Gagulina
,
Galina Getmanova

Keywords: Innovative development, quality of life, advanced manufacturing technologies, quality economics.

Article no: 46

Pages 409-418

Doi: 10.15405/epsbs.2020.10.03.46

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Original Article

Investigating Rating Scale Design via Rasch Measurement Model: Analysis on a Scale to Assess Islamic Values Application in Quality management Context

Amal Hayati Ishak
,
Muhamad Rahimi Osmana
,
Siti Khadijah Ab Manan
,
Rafeah Saidon
,
Ghafarullahhuddin Din

Keywords: Rasch Measurement Model; scale calibration; Islamic values; quality management

Article no: 9

Pages 53-59

Doi: 10.15405/epsbs.2016.08.9

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Original Article

The Level Of Marriage And Divorce Indicators In The Arctic Zone Of The Republic Of Sakha (Yakutia)

Ammosova Anastasiia
,
Ammosova Anastasiia
,
Vinokurova Decabrina
,
Vinokurova Decabrina

Keywords: Divorce, marriage, population, quality of life

Article no: 9

Pages 72-79

Doi: 10.15405/epsbs.2022.06.9

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