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Displaying 10 articles of 32 total result(s).

Original Article

Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

O.N. Perezhogina
,
A.V. Pavlova
,
A.D. Khajrullina
,
E.N. Kulik
,
L.G. Nabieva

Keywords: Customer focus, competitive advantage, hotel business, services.

Article no: 160

Pages 1570-1585

Doi: 10.15405/epsbs.2019.03.160

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Original Article

Crisis Management, Reputation, and Performance of Upscale Hotels in the Post-COVID-19 Crisis

Agus Riyadi
,
Dino Gustaf Leonandri
,
Mohd Raziff Jamaluddin

Keywords: Brand reputation, brand performance, crisis management, upscale hotel

Article no: 84

Pages 1032-1055

Doi: 10.15405/epsbs.2024.05.84

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Original Article

A Preliminary Analysis on the Connections between Entrepreneurial Strategic Orientation on The Growth of Small and Medium Size Hotels in Peninsular Malaysia and the Moderating Effect of Firm Strategy

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; entrepreneurial orientation; firm strategy

Article no: 69

Pages 485-491

Doi: 10.15405/epsbs.2016.08.69

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Original Article

A Preliminary Analysis on the Effects of Organisational Learning and Market Conditions on the Relationship between Entrepreneurial Orientation and Growth of Small and Medium Size Hotels in Peninsular Malaysia

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; organisational learning; market conditions

Article no: 72

Pages 509-516

Doi: 10.15405/epsbs.2016.08.72

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Original Article

Green Human Resource Management Practices And Employee Performance In Malaysian Hotel Industry

Muhummad Khairul Islam
,
Wytheswary a/p Ganesan
,
Venuppriya a/p MS Saravana

Keywords: Green human resource management (GHRM), employee performance, hotels

Article no: 90

Pages 835-843

Doi: 10.15405/epsbs.2020.12.05.90

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Original Article

Pedagogical Model Of Preparation Of Future Hotel Service Managers For Intercultural Interaction

Nelly Savelyeva
,
Natalie Nevraeva
,
Ekaterina Bozhko
,
Kabanov Alexander
,
Pavlova Olga

Keywords: Pedagogical system, hotel service, manager, intercultural interaction, integrated environment

Article no: 442

Pages 3324-3331

Doi: 10.15405/epsbs.2020.10.05.442

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