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Displaying 10 articles of 460 total result(s).

Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

Regional Corruption Prevention In The Context of Russian Economic Development: Assessment Methods

E. L. Sidorenko
,
Ambassador Pierre von Arx
,
S.V. Sheveleva

Keywords: Corruption, economic development, multi-factor index, correlation, corruption risks, corruption potential

Article no: 93

Pages 734-741

Doi: 10.15405/epsbs.2020.04.93

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Original Article

Socio-Economic Factors Of Accessibility Of Additional Education For Rural Schoolchildren

Lyudmila Bayborodova
,
Tatyana Lushnikova
,
Lev Serebrennikov
,
Nina Tamarskaya

Keywords: Accessibility, additional education, factors, rural schoolchildren

Article no: 170

Pages 1337-1343

Doi: 10.15405/epsbs.2021.05.02.170

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Original Article

Innovation Factor Of Industrial Enterprises Investment Capital Formation Process

O. A. Bulavko
,
L. R. Tuktarova
,
E. Yu. Nikulina

Keywords: Investment and innovation growth, innovative potential, investment resources, innovation growth pole, research and development, factors of decrease of innovation activities

Article no: 45

Pages 350-358

Doi: 10.15405/epsbs.2020.04.45

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

The Russian Version Of The Social Problem-Solving Inventory (SPSI-R-Ru)

Maria Danina
,
Evgenia Kuminskaya
,
Natalia Kiselnikova
,
Elena Lavrova

Keywords: Solutions of social problems, method validation, construct validity, confirmatory factor analysis, SPSI-R

Article no: 8

Pages 76-83

Doi: 10.15405/epsbs.2017.12.8

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