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Displaying 10 articles of 270 total result(s).

Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

Components Of Sexual Health Programs For Special Education Students And Pre-Service Teachers

Yifat Gerchenovitch
,
Alina S. Rusu

Keywords: Sexual Health Education, Special Education, pre-service teachers, literature review.

Article no: 53

Pages 449-459

Doi: 10.15405/epsbs.2018.06.53

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Original Article

A Teacher Professional Development Course Fo-Cusing On Reflective Practice

Yukiko Inoue-Smith

Keywords: In-service teacher, professional development, learner-centered instruction, reflective teaching practice, learning communi-ty, online course

Article no: 57

Pages 481-490

Doi: 10.15405/epsbs.2019.11.57

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Original Article

How do Pre-Service Teachers Feel? SOCITS:  Questionnaire Development Description

Dganit Hoffenbartal
,
Einat Bracha

Keywords: SOC; SOC questionnaire; SOCITS; SOCITS questionnaire; coping resources; pre-service teachers; teachers

Article no: 26

Pages 192-201

Doi: 10.15405/epsbs.2016.12.26

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Original Article

Hr Leading Through Lean Management And Customer Centricity At Telenor Shared Services

Posha Arshad
,
Faiza Anwar

Keywords: Lean management, Service centricity, Process efficiency, Waste elimination, HR business partner.

Article no: 79

Pages 969-990

Doi: 10.15405/epsbs.2018.05.79

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Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

Electronic Information-Educational Environment As A Quality Of Life Improvement Factor

I. A. Donina*
,
S. N. Vodneva

Keywords: Consumers of educational services, electronic information and educational environment, employment, quality of life, quality of education

Article no: 44

Pages 366-374

Doi: 10.15405/epsbs.2019.12.05.44

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