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Displaying 10 articles of 225 total result(s).

Original Article

Analysis Of Employee Efficiency In The Hotel Industry Based On DEA Model

Intan Nur Fatin Abdul Rani
,
Nik Hazimah Nik Mat

Keywords: Controlling function, employee efficiency, data envelopment analysis, hotel industry, Malaysia.

Article no: 87

Pages 948-957

Doi: 10.15405/epsbs.2020.10.87

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Original Article

Green Governance For Environmentally Sensitive Industries In Malaysia: An Overview

Nurul Nadiah Ahmad
,
Wan Mohammad Taufik Wan Abdullah
,
Muhammad Iqmal A Manap
,
Nurul Nazlia Jamil

Keywords: Environment, green, governance, SDG, environmentally sensitive industry, Malaysia

Article no: 23

Pages 221-231

Doi: 10.15405/epsbs.2020.12.05.23

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Original Article

Servant Leadership and Authentic Leadership on Hotel Front Liner Service Recovery Performance

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service leadership, authentic leadership, service recovery performance, hotel front liners, tourism industry

Article no: 64

Pages 710-719

Doi: 10.15405/epfe.23081.64

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Original Article

Empirical Model For Evaluating The Quality Of Organization Management

Z. V. Abakumova
,
E. V. Troshkova
,
N. U. Yuferowa
,
A. A. Popov

Keywords: Mathematical modeling, management, organization of the fat and oil industry, economic indicators, lean production, staff involvement.

Article no: 135

Pages 1181-1188

Doi: 10.15405/epsbs.2020.10.03.135

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Original Article

Modernization Of Regional Industry On The Threshold Of Digital Economy

L.M. Idigova
,
C.K. Tagaev
,
T.S. Tasueva
,
M.V. Israilov
,
E.M. Magomadov

Keywords: Modernisation, industry, de-industrialization, sustainable development, digital economy

Article no: 250

Pages 2158-2166

Doi: 10.15405/epsbs.2019.03.02.250

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Original Article

Perceptions on English Communication Skills Training for Hotel Front Office Employees

Misyana Susanti Husin
ORCiD ,
Raihan Ibrahim
ORCiD ,
Geraldine de Mello
ORCiD ,
Kamisah Ariffin
ORCiD

Keywords: English communication skills, front office, hospitality industry, hotel business, training

Article no: 69

Pages 773-782

Doi: 10.15405/epes.23097.69

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