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Displaying 4 articles of 4 total result(s).
Original Article

Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Lalaine Ella G. Garcia
,
Alyza Joy C. Landicho
,
Giezel C. Magbalita
,
Jennylou C. Maligaya
,
Nicole Angeline A. Vertucio
,
Ryan A. Gamoso
,
Abram Emmanuel R. Peralta

Keywords: Airline chatbots, consumer experience, pre-flight assistance, satisfaction

Article no: 14

Pages 162-180

Doi: 10.15405/epsbs.2024.05.14

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